Refund policy

We want you to love your o.piccola products. If something isn't right, we're here to help.

Returns

Due to the nature of cosmetic products, we can only accept returns on unopened, unused items in their original packaging. Returns must be initiated within 30 days of the ship date.

A $5 return fee will be deducted from your refund to cover return shipping and processing.

To start a return, please contact us with your order number and reason for return.

Refunds

Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days, less the $5 return fee. Please note that original shipping costs are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with a photo of the issue. We'll send a replacement or issue a full refund at no extra cost to you.

Exchanges

Please note, we are unable to accommodate exchanges at this time. Eligible unused products may be returned in accordance with our Return Policy, and a new order can be placed for the desired product.

Sale Items

Items purchased on sale are final and cannot be returned or refunded unless they arrive damaged.

Late or Missing Refunds

If you haven't received your refund within 10 business days of our confirmation email, please check with your bank first, then contact us.

Contact

For any return or refund enquiries, please use our contact form. We'll get back to you within 2 business days.