We process orders Monday through Friday excluding holidays. Processing takes approximately 1-3 business days to ship, including Expedited Shipping orders. Once shipped, you will receive a shipping confirmation email with a tracking number. Based on the shipping method you selected, you can expect your order to arrive within the following windows:

Standard Shipping: 4-8 Days
Express Shipping: 2-5 Days

Standard Shipping = $7.25
Express Shipping = $15.25

Orders of $60 or more qualify for Free Standard Shipping, before taxes and discounts.

We currently ship to all 50 United States, US Territories, and APO/FPO.

We currently ship within the US only, so products show as out of stock for visitors outside the US. If you're in the US and still see this, your device may be using a VPN or network set to another country. Turn off your VPN (or switch it to a US location), refresh the page, and try again.

Please double-check your shipping address before placing your order! We begin processing orders quickly, and we are often unable to make changes to shipping information after an order has been submitted. If an incorrect address is entered at checkout, we cannot guarantee that we will be able to update it before shipment. Customers are responsible for ensuring that all shipping details are accurate at the time of purchase. Orders shipped to an incorrect address provided during checkout may not be eligible for replacement or refund. Thank you for helping us get your order to the right place!

You can check your order status by logging into your Account. Your order status is updated as soon as your payment is processed and when your order ships.

We currently accept all major credit cards (American Express, Discover, MasterCard, and Visa) in addition to PayPal and Apple Pay.

Your credit card will be charged as soon as your order is processed.

We're happy to accept returns within 30 days of your ship date for items still in their original, unopened outer carton. Unfortunately, once the outer carton has been opened, we're unable to accept the item for return. To start a return, just contact us with your order number. A $5 fee will be deducted from your refund to cover the return shipping label.

Please note, we are unable to accommodate exchanges at this time. Eligible unused products may be returned in accordance with our Return Policy, and a new order can be placed for the desired product!

If you need to cancel or change an order, please contact us immediately as once an order is processed, it cannot be modified. If this is the case, our team will guide you through the return process.

Yes, all o.piccola products are made from a cruelty-free formula.

You can contact us at any time by filling out our Contact Us Form.

Our customer care team is here to serve you and answer any questions you may have. Our hours of service are Monday - Friday, 9am - 5pm PT excluding holidays. We will respond to your inquiry within 2 business days. Please refrain from sending additional emails on your current thread, as this will result in your inquiry being pushed to the back of the queue.